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I need to be able to add fields to the widget form. When the users submit an issue / new idea / improvement I want specific information. I would like to have specific fields on the form for them to fill in. Can we do this already? If not can you add it? Like the issue collector in Jira. I'm using the issue collector in Jira now and it works well but we can't update the client by email directly from the case. The users can't see what issues they submitted and what the status is.